Mexico eBook FAQ's
eBooks are books published in electronic format.
All of the eBooks sold on Mexperience are delivered in the popular PDF (Portable Document Format).
This means that all computers, eBook readers, and most mobile devices can open them and read them on-screen.
Here is a list of FAQ's which explain eBooks and how our eBook service works.
What is an eBook?
eBooks are like regular books, but instead of being printed, bound and physically shipped to you, they are presented in a readable electronic format that can be downloaded as a file instantly over the Internet. There are no packing or shipping charges and there's no need to wait for your book to arrive--it will be delivered to you moments after you complete your purchase.
What type of computer do I need to read Mexperience eBooks
Any computer that will read PDF (Portable Document Format) files will be able to read Mexperience eBooks. This includes almost all computers in use today, as well as eBook readers and mobile devices including iPhone, iPad, Android, etc.
What is a PDF file?
Mexperience delivers all its eBooks in the popular PDF file type. PDF is a special format that enables all types of computers to read files easily, regardless of what brand or operating system you are using.
Your computer or other device will need a PDF Reader installed. A PDF Reader is a special software program that 'translates' PDF files into a viewable pages; it also allows you change the way the file is viewed and it enables you to print out PDF files. Every computer sold today as well as most mobile devices have a PDF reader (most usually the Adobe PDF Reader) installed at the factory. This means you don't have to do anything; your computer or device will automatically recognize PDF files and open them in the PDF Reader for you when you click to open them.
In the unlikely event that your computer does not have a PDF Reader installed, you can download a reader completely free of charge from Adobe's web site. The download and installation only take a few minutes.
Tip: PDF Readers allow you to magnify pages, so you can make the text look bigger or smaller on screen than the original text, depending on your eyesight and reading preferences.
How do I purchase Mexperience eBooks?
Our eBooks Store makes browsing and purchasing eBooks simple.
- As you browse the store, you can add one or more eBooks to your basket by clicking the gold-colored "Add to Basket" button
- Each time you add an item to your basket, you will see that item presented in your Basket
- From the Basket, you can either check-out, continue browsing for more eBooks, or remove item(s) from your Basket
- When one or more items are waiting in your Basket, a message will appear at the top-left of the screen. Clicking on the message will direct you to the Basket
- When you check out, you will be asked to sign-in to Mexperience
- If you are already registered with Mexperience, and you are not currently logged-in, you simply enter your email address and password
- If you are not registered, you can register at this stage. Registration takes just a few seconds of your time
- Once you are registered/logged-in you'll be presented with a list of the eBook(s) you are buying and a license agreement text, which you must agree to to proceed with your purchase
- The next step is making the payment
- When you click the "I Agree" button, you will be re-directed to our secure payment page
- We use PayPal to take payments for all our eBooks. You can pay using Visa, MasterCard, AMEX or PayPal. Credit and Debit cards are accepted.
- When PayPal confirms that your payment has cleared, your purchased eBooks will appear on your Media Center, the "My eBooks" page on Mexperience
- From here, you will be able to view/download the PDF files containing the full version of the eBook(s) you have purchased
Are Mexperience eBooks available in paper fomat?
All our eBooks are sold in electronic versions only; however you can print one copy for personal use if you want a paper version of the eBook as well. See also: Can I print my eBook to read on paper?
How do you take payment for eBooks?
We use PayPal to transact all our eBook purchases.
PayPal is a popular, well-known and secure way to pay for goods and services online. When you pay for your eBooks you may use Visa, MasterCard, AMEX or a PayPal account to complete your purchase.
We accept Credit Card, Debit Card and AMEX Card payments.
When you agree to the license terms of the eBook(s) purchase, you will be directed to a secure payment page on PayPal. From that page, you may either:
- Login to your PayPal account (if you have one) and pay using PayPal; OR
- Enter your Bank Card details and pay using a bank card
PayPal payments are fully secured using the latest encryption technologies. Mexperience never asks for or knows your credit card details; your payment is transacted securely with PayPal who pass on the funds to us.
When your payment has cleared, you are re-directed back to Mexperience.com, where you will find further instructions about how to access your newly-purchased eBook(s) via your "My eBooks" page on Mexperience.
You will receive an email from Mexperience confirming your purchase, and you will receive an email from PayPal with receipt of your payment. You should keep this receipt and its corresponding reference number in case of any future inquiries you may have in regard to your payment.
Will eBooks sold by Mexperience work on my Kindle, iPad, etc.?
Mexperience eBooks will work ANY mobile device or eReader that supports the universal PDF (Portable Document Format). Most Kindle eReaders will read PDF (early versions did not, but this anomaly was addressed in later versions); the iPad reads PDF as standard; most mobile phones that can display web pages will open PDF file (or have downloads which make PDF viewing possible).
Check your device user guide to find out whether it supports PDF.
Also, if you download a copy of the Preview Version of any eBook we sell, and that opens in your device, the full version will open too, because they are both distributed using PDF.
What if I am not satisfied with an eBook I purchased on Mexperience?
We want you to be absolutely satisfied with every eBook purchase you make from Mexperience.
Our eBooks Guarantee
We guarantee that you'll find the knowledge and information you purchase via the Mexico eBooks we sell to be of excellent value, AND we guarantee that you will be able to view the eBook on your computer... or we'll refund your money.
Your custom is very valued and important to us. We want to deliver goods and services that meet your expectations and this guarantee is part of that pledge.
How to Request a Refund
In the event that you are not satisfied with your eBook purchase, or in the unlikely event that you cannot view the eBook file document on your computer, please contact us within 30 days of your purchase date using this special form to tell us how the eBook failed to meet your expectations, and we will cancel your eBook license, remove the item from your eBooks Library, and promptly refund your money.
How do I download and read eBooks I have purchased?
All of the eBooks you buy from us are stored for you inside an online "eBook Library" on Mexperience.com. This library can be found on the "My eBooks" page and is accessible from any computer using the email ID and password you used to register with Mexperience.
When you have completed your purchase, visiting your My eBooks page will present you with a list of all the eBooks you have purchased from us in the past, as well those you have just purchased. Any purchases you make in the future will also appear on this page.
Viewing/Downloading eBooks
The purchased item(s) now include a gold-colored button in the item's box that reads "View Media". When you click this button, a window will appear, asking you whether you wish to open or save this file.
If you only want to view the file, click "Open". This will open the file in your browser, where you can read and/or print it. When you close the browser window, the file will no longer be accessible until you go back to your My eBooks page and click the "View Media " button again.
If you want to save the file to your computer (recommended), click "Save". This option asks you where you want to save the file on your computer (e.g. in a folder named "My Documents") and will save a copy of the file to your computer. You will now have access to the file whether you are connected to the internet or not.
Copyright Notice: Our eBooks are protected under international Copyright Law in the same way that any other book or publication is protected. Infringing Copyright is illegal and undermines the knowledge economy. You are only allowed to download and keep ONE copy of the eBook file on your computer, and you may only print-out ONE copy of the eBook for personal use. If you lose the file, e.g. your computer crashes or your eBook file(s) get lost, you may return to Mexperience to download a replacement copy. Making multiple copies of the file, and/or sharing the file with others is illegal and amounts to stealing from the authors and publishers who have worked hard to bring you the knowledge you have paid to enjoy.
Please support our community's efforts by respecting the eBook works offered via Mexperience. Your payment makes a direct contribution to funding this independent web site and ensures that authors and publishers are properly rewarded for their work.
Thank you for your support and cooperation!
What If My eBook Purchase Doesn't Appear on 'My eBooks' Page?
If you have made a payment but that payment has not cleared, you will not see your eBook appear on the My eBooks page until PayPal tells us that your bank card or PayPal account payment has cleared.
In most instances, payments clear immediately and the eBook(s) you purchased are available for immediate download.
In a small number of cases, there might be a delay receiving your payment clearance from PayPal. The overwhelming number of payments are cleared within an hour, maximum.
If your payment has not cleared within 48 hours (or 7 days if you paid using a PayPal eCheck), please contact us and we will investigate further.
Who writes and publishes the Mexico eBooks you sell on Mexperience?
Every publication we offer for sale is carefully reviewed and screened before it reaches our Mexico eBook shelves.
We work with a diverse range of writers and publishers who are producing works of high quality across a range of topics related to Mexico.
Every eBook item lists the Author(s) so you can read about the people who have composed the works being offered for sale.
In addition to working with third party publishers, we also publish some of our own eBooks. Every eBook item documents the name of the Publishing House, whether it's Mexperience or another publisher.
May I keep a copy of the eBook file(s) on my computer?
Yes. However, under the terms of the license you agreed to at the point of sale, may only store only ONE copy of the file. See How Do I Access and Read eBooks I Have Purchased? for more information about this.
May I print-out a copy of the eBook(s) to Read on paper?
Most eBooks allow you to print-out one copy of the publication for personal use. In a very small number of cases, publishers might prevent the physical print-out of an eBook title under the terms of our distribution agreement. You can see whether an eBook is print-able before you purchase it - every eBook item specifies whether the file is print-able, or not.
For eBooks which can be printed: under the terms of the license you agreed to at the time of sale, may only print-out ONE copy of the file for personal use. See How Do I Access and Read eBooks I Have Purchased? for more information about this.
What happens if my computer crashes or if I lose the file?
All of your Mexico eBook purchases are stored securely in an online library, accessible via a page called "My eBooks". You can access this page anytime using your Mexperience ID and password.
This means that if your computer or other device fails, you can download a replacement copy/copies of the eBooks you have purchased. See How Do I Access and Read eBooks I Have Purchased? for more information about this.
How do I contact Mexperience about eBooks?
We want you to be completely satisfied with the Mexico eBooks you buy from Mexperience.
If you experience any problems downloading or reading an eBook you buy from us, or if you are not satisfied with the eBook you have purchased, please contact us using the special eBooks Contact Form and a member of our eBooks team will be pleased to take care of your concerns.
I am a Writer / Publisher. How can I sell my work on Mexperience?
If you are a writer or publisher, and wish to submit works for publication and/or distribution on the Mexperience eBooks Store, please see our Writer's and Publisher's Guidelines page.