Customer Care

We want to provide you with the best customer care.

Please read this page to learn about how we do this, and to find contact details in the event that you need further help.

Buying eBooks Using Mexperience

We want you to be completely satisfied with the Mexico eBooks you buy from Mexperience.

Every title presented to us for sale by third party publishers/authors is carefully screened and selected for its quality and suitability before its offered for sale on our eBooks store.

Mexico eBooks published by Mexperience are created to the high standards our web site readers have come to know and expect from us.

Satisfaction Guarantee: If you experience any problems downloading or reading an eBook you buy from us, or if you are not satisfied that the eBook you have purchased offers you value for money, please contact us using the special eBooks Contact Form and a member of our eBooks team will be pleased to take care of your concerns. Read more about our guarantee on the eBooks FAQs page.

Buying Through Third Party Service Providers

Travel Services: When you arrange travel accommodations, rental cars, flights, transfers tours and other travel support services via Mexperience, you are buying from our affiliate BestDay. Based in Cancun, BestDay is one of Mexico's premier travel companies with over 20 years of expertise and more than 300 staff at your service. Please contact your assigned representative (as detailed in your reservation) in the first instance, about any inquiries, questions or changes. Please contact us if you need further help or escalation of your issue to the sales management.

Other Services: If you purchase your services or purchased products using one of the organizations which sponsor Mexperience, please contact the service provider directly about any service inquiries you may have in the first instance. If the sponsor does not meet your expectations, please contact us.

If We or Our Sponsors Do Not Meet Your Expectations

Please don't hesitate to Contact Mexperience if any of our service providers, sponsors or affiliates do not meet your expectations.

Thank you for your valued custom!