Customer Care
Mexperience connects you to established suppliers of Mexico travel services who can help you realize your travel experiences in Mexico.
We do this in two ways:
- Through one of our affiliates or partners (for online bookings and purchases) and;
- By linking you to third party sponsor's web sites through an online link or feature.
Mexperience Hotel, Boutique Hotel, Spa and Local Tour Reservations
Accommodation (including airport transfers), Spa and some Local Tour reservations made via Mexperience are managed for us by our associate E-Travel Reservations (ETS), an established travel operator with over 20 years of expertise working in the Mexican travel business. ETS are headquartered in Cancun, Mexico.
Mexperience clients enjoy a range of customer care services:
Live Chat: When you are in the process of making a reservation you can connect to a live chat and ask questions or get clarification from a customer service representative while you're online.
Assigned Representative: When you make a reservation, your order is assigned a named service representative who is responsible for your booking and there to assist you when you need help or support with it.
Email Confirmation: You will receive email confirmation of your reservation(s) including contact points and the name of your assigned service representative.
Secure Online Reservations: Your online reservation and payment details are fully secured. All personal details, including your credit card details, are are encrypted and our systems use the latest security technologies on the web.
Talk to an ETS Representative by Phone: You may use the telephone numbers below to contact ETS anytime. Remember you may also use Skype or Vonage (or other Internet-telephony services) to make these calls free, or at very low cost.
Call from the USA or Canada: 011 52 998 287-3600
Call from Rest of the World: 00 52 998 287-3600
Call from within Mexico: 01 998 287-3600
Call from Cancun: 287-3600
Buying Through Third Party Service Providers
If you book your services through a third party web site, please contact the service provider directly about any service inquiries you may have.
If We or Our Sponsors Do Not Meet Your Expectations
If you are in anyway dissatisfied with the service you received from Mexperience booking services or from a third party you found using our web site Please contact us and share the details.